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Tips for CNAs to Deal with Bullies in the Workplace

As a CNA being a target of a bully typically has an influence on your work life, at the same time can also affect your overall health, potentially causing headaches, decrease in appetite, high blood pressure, sleep problems, clinical depression, panic and anxiety attacks in addition to PTSD.

Workplace Bullying can be frequent, health-harming mistreatment of one or more individuals. It behavior that can be :

  • Dangerous, degrading, overwhelming or devastating
  • Create job interruption which inhibits work from being successfully done

Reported in a nationwide poll by the Employment Law Alliance states that up to 45 percent of U.S employees admit they've encountered work environment abuse. Females account for 40 percent of workplace bullies. Women bullies pick on other women greater than 70 percent of the time. They have been known to undermine, chip away at as well as torment the weaker women.
They are primarily intimidated by the potential success of other women.

The abuse may consist of yelling; intimidating or discomforting actions, for instance resentful criticism as well as personal insults; or sabotage, regardless of whether it's malicious rumors or simply taking credit for someone else's work

Tips for CNAs to Deal with Workplace Bullies

  • Don't make it possible for bully to intimidate you or get you to feel horrible with regard to yourself. You already know your worth.
  • Do your job and do it Properly. The work bully tries to get you to fail, whenever you don't they will likely be defeated.
  • Make the situation aware of to your superiors.. Bullies typically try to make an effort to complain that your are not performing your job adequately and may perhaps go to the extent to report the least infractions to your boss. Your own performances will bear more weight.
  • Don't enable the bully to separate you from your co workers.
  • Stop It Early. This is definitely the crucial point, straightforward as it may appear. It’s less difficult to hinder bullying early, before it get to be the new normal. Doing absolutely nothing is equivalent to saying “yes”, making it possible for bullying to continue
  • Don’t Bully Others. Don’t take part in gossip, behind the back of co-workers

When CNAs are Bullied by the Patients They Care For

Often times a person’s abusive actions is a manifestation of illness or dementia which is not their true nature. Bear in mind, the patient most likely is not capable of controlling the behavior and even possibly not be aware of it because of the result of the disease.

Unexpected difference in personality are typically attributable to
  • Medication
  • Infections
  • Pain and
  • Dementia related illnesses 

CNA Tips to Handle Angry Outbursts and Uncooperative Behavior

Changing the subject
If anger outburst or uncooperative behavior occurs address whatever the client is saying momentarily, then begin with another subject matter.

Taking a break
Explain to the client there is a task to undertake in another room and that you’ll speak about the issue in a little while. This tends to allow a chance to relax and give you the opportunity to take a couple of deep breaths to get focused again.

Delay personal care if possible
Determine if the task you happen to be attempting could be put off until the person is calmer. Make your supervisor aware of what is going on so they don’t think you are neglecting the patient.

Never contradict the patient
Whenever the client perceives something to be true, you should not disagree, unless it poses a physical threat.

Document and Report the behavior:
Always keep documentation and report on times of day, frequency, or type of behavior problem. Make sure to document who you reported the incident to.

Methods the CNA can do to create less confrontation to the individual that is agitated:

  • Place yourself beside the patient at eye level instead of just towering over them, particularly if several people are caring for the person at once.
  • Don’t expect an instant answer or response.  Provide extra time.
  • Try to keep the room as calm as possible. Shut off the TV and radio.
  • Communicate clearly and slowly.

You may not be capable of controlling a bullies behavior, but the truth is you can control your own.